Returns & refunds
What is your returns policy?
Return and exchange policy. We offer a 14-day return period for purchases made through our online store. You must notify us of your return within 14 days of receiving your order. The returned product must be sent back within 14 days of submitting the
How much do returns cost?
The first return or exchange is free of charge for the customer. For a second return or exchange related to the same order, the customer is responsible for the return shipping costs. We charge a return and handling fee of €10, which will be deducted
What happens if I don't pick up my parcel?
An unclaimed order is not considered a customer return. If you are unable to receive or collect your package, please contact our customer service in advance. We charge a handling fee of €10 for unclaimed orders, which will be deducted from the refund
Do you have a Taste Guarantee?
Did the recipe not suit your dog or wasn’t it to their taste? We offer a satisfaction guarantee. You can receive a full refund or try another one of our 10 complete foods for free — the choice is yours. We’re here to support you. Terms of the Satisfa