Returns & refunds
What is your returns policy?
One-off shop orders. We accept returns for our one-off shop orders within 14 days of receiving the products. The return must be shipped within 14 days of sending the notification. The items must be unused, unopened and in a resalable condition – mean
How much do returns cost?
The customer covers the costs of shipping and handling of returns, €10 will be deducted from the refund amount. Please note that not picking up your parcel is not a customer return. If you wish your parcel to be resent, we will charge a €15 delivery
What happens if I don't pick up my parcel?
If you don't pick up your parcel, it will be returned to us. Please note that not picking up your parcel is not a customer return. If you wish your parcel to be resent, we will charge a €15 delivery and handling fee for the extra shipping costs. The
How does the Taste guarantee -campaign work?
This spring we renewed our dry food range. New health benefits, innovative compositions, improved taste. That’s why we now want to offer you a full taste guarantee. If you’re not satisfied, you’ll get your money back. How our Taste Guarantee works. D