Returns & refunds
What is your returns policy?
One-off shop orders. We accept returns for our one-off shop orders within 14 days of receiving the products. The return must be shipped within 14 days of sending the notification. The items must be unused, unopened and in a resalable condition – mean
How much do returns cost?
The customer covers the costs of shipping and handling of returns, €10 will be deducted from the refund amount. Please note that not picking up your parcel is not a customer return. If you wish your parcel to be resent, we will charge a €15 delivery
What happens if I don't pick up my parcel?
If you don't pick up your parcel, it will be returned to us. Please note that not picking up your parcel is not a customer return. If you wish your parcel to be resent, we will charge a €15 delivery and handling fee for the extra shipping costs. The
Do you have a Taste Guarantee?
Did the recipe not suit your dog or wasn’t it to their taste? We offer a satisfaction guarantee. You can receive a full refund or try another one of our 10 complete foods for free — the choice is yours. We’re here to support you. Terms of the Satisfa