My Alvar account
How can I make changes to my subscription?
Where can I find my subscription?. You can make changes to your subscription through your personal customer page athttp://account.alvarpet.com/.Your username is your email address, and the password required for logging in will be sent to this address
How do I add products to my order?
Adding new products to your subscription. New products can be added to your subscription through the online store. First, log in to your personal customer page and click the link “Selaa kaikkia tuotteita” found under your subscription. Select the pro
Can I change the next order date?
Postponing an upcoming delivery and editing the delivery interval. You can postpone an upcoming delivery up until the day before the scheduled delivery date. Orders are processed on the morning of the selected delivery date, and once an order has bee
How does your referral program work?
Recommend Alvar to your friend and get benefits! You can find a personal referral link from your customer page under the Benefits tab. You can share your link however you want. When your friend orders their first order, you both get a 10€ or 100SEK d
How can I try another recipe?
If you wish to try out another recipe, you can go and edit your subscription on the customer app. You can change the food and do any other edits on your customer page or purchase a new recipe from our one-off shop. You can find 2kg bags from both pla
How do I use my loyalty benefits?
How do the Alvar loyalty rewards work?. With each Alvar order, you climb the loyalty ladder 🐾 Both shop and subscription purchases earn you rewards, but they can only be used on subscription deliveries. You’ll get an email from us when a new reward
How do I cancel a subscription?
Cancelling a subscription. You can cancel your subscription through your personal customer pages. Open the subscription management page, and at the top of the page you’ll find the “Lopeta tilaus” button.
How do I remove products from a subscription?
Removing products from your subscription. You can easily remove products from your subscription on the customer pages. Click the trash can icon next to the product row, and the product quantity will change to 0. Then click the green “Päivitä tilaus”
How do I update address or billing information?
Updating customer details on a subscription. Changing the delivery address:You can easily update your delivery address on the subscription management page. Your current delivery address is shown on the main page, and you can edit the address details
How to bring an upcoming order forward?
Bringing an upcoming order forward. Unfortunately, it’s not currently possible to bring an order forward through the new customer pages. However, we’re actively working on a solution so that orders can be sent out immediately when needed!. That said,
Where can I find my dog's profile?
We still have dog profiles stored and are currently developing the My pack section for the new account page. Thanks for your patience!
I can’t find my subscription, what to do?
We're moving the Alvar account page to a new platform (from Wordpress to Shopify), and unfortunately Klarna as a payment method will no longer be available. For this reason we're moving Klarna-users' subscriptions in phases, to make sure the transiti
I can't edit my subscription only cancel, what to do?
We're moving the Alvar account page to a new platform (from Wordpress to Shopify), and unfortunately Klarna as a payment method will no longer be available. For this reason we're moving Klarna-users' subscriptions in phases, to make sure the transiti